Terms of Service

1. Agreement to These Terms

These Terms of Service (the "Terms") form a binding agreement between you and Genlobe ("Genlobe," "we," "us," or "our") governing your access to and use of the Genlobe platform, websites, APIs, dashboards, and related services (collectively, the "Service"). By creating an account, clicking to accept these Terms at signup, or otherwise accessing or using the Service, you agree to be bound by these Terms.

These Terms incorporate by reference our Privacy Policy and our Acceptable Use Policy (summarized in Section 5). If you do not agree to these Terms, you must not access or use the Service.

2. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. If you use the Service on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity. The Service is not directed to children, and you may not use it if applicable law prohibits you from doing so.

3. The Service

Genlobe is an all-in-one backend platform for building software products. It provides authentication, a runtime database (via Custom Entities), AI agents and retrieval, file storage, and per-Organization payment configuration (via Stripe). Developers and companies who build on the Service are referred to as "Tenants". Each product a Tenant builds is surfaced as an "Organization" with its own end-users.

We are continually improving the Service. We may add, change, or discontinue features at any time, and parts of the Service may be offered on a beta, preview, or evaluation basis and may be modified or withdrawn without notice. Beta features are provided "as is" and may be less reliable than generally available features.

4. Accounts & Security

You must provide accurate and complete information when creating an account and keep it up to date. You are responsible for safeguarding your account credentials and for all activity that occurs under your account.

• You are responsible for the security and confidentiality of your API keys and other credentials. Do not embed secret keys in client-side or publicly accessible code.
• You are responsible for the actions of the TenantMembers, Organizations, and end-users operating under your account, and for ensuring they comply with these Terms.
• Notify us promptly at info@kleiotechnology.com if you suspect any unauthorized access to or use of your account.

5. Acceptable Use

You agree not to use the Service, and not to permit anyone using your account to use it, for any unlawful, harmful, or abusive purpose. Among other things, you must not:

• Violate any applicable law, regulation, or third-party right, or process personal data without a valid legal basis and the required consents.
• Upload, generate, host, or distribute malware, viruses, or any code designed to harm, interfere with, or gain unauthorized access to systems or data.
• Send spam or unsolicited bulk communications, conduct phishing, or spoof or falsify the origin of messages.
• Infringe intellectual property, privacy, publicity, or other rights, or distribute infringing material.
• Harass, threaten, defame, or incite violence or self-harm against any person or group, or distribute exploitative or hateful content.
• Attempt to access systems, data, accounts, or Organizations you are not authorized to access; circumvent authentication or per-Organization isolation; or conduct unauthorized scanning, penetration testing, or other security attacks.
• Abuse platform resources — including denial-of-service activity, circumventing rate limits or usage quotas, cryptocurrency mining, or using the Service as general-purpose compute unrelated to your product.
• Misuse AI features — including attempting to extract secrets through agents, bypassing safety filters, or generating prohibited content.

You are responsible for imposing acceptable-use terms on your own end-users that are no less protective than these Terms, and for promptly addressing violations by those end-users. You may report suspected abuse of the Service to abuse@genlobe.ai. Violations of this section may result in suspension or termination under Section 11.

6. Customer Content & Data

"Customer Content" means any data, text, code, prompts, files, schemas, records, agent configurations, and other material that you or your end-users upload, generate, or process through the Service. As between you and Genlobe, you retain all ownership of and responsibility for your Customer Content.

You grant Genlobe a limited, worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display your Customer Content solely as necessary to provide, secure, and support the Service. You represent and warrant that you have all rights, consents, and permissions needed to provide the Customer Content and to permit this processing, and that doing so does not violate any law or third-party right.

You are responsible for your Customer Content and for your end-users' data, including for the lawful collection and use of that data, for providing any required notices and obtaining any required consents, and for complying with applicable data-protection law. Our handling of personal data is described in our Privacy Policy.

7. Intellectual Property

The Service, including the Genlobe platform, software, documentation, designs, and the Genlobe and Kleio Technology names and logos, is owned by Kleio Technology and its licensors and is protected by intellectual property laws. Except for the limited right to access and use the Service in accordance with these Terms, no rights, title, or interest in or to the Service are granted to you. You may not copy, modify, reverse engineer, or create derivative works of the Service except to the extent that applicable law expressly permits despite this restriction. We welcome feedback, and you grant us a perpetual, royalty-free license to use any feedback you provide to improve the Service.

8. AI Features

The Service includes AI features that generate outputs based on the inputs you and your end-users provide. AI outputs may be inaccurate, incomplete, outdated, or otherwise unreliable, and they do not constitute professional, legal, medical, financial, or other expert advice. You are responsible for reviewing and validating AI outputs before relying on or acting on them, and for maintaining appropriate human oversight in high-risk uses.

To provide AI features, inputs and outputs are routed to third-party model providers, as described in our Privacy Policy and Sub-processors page. We do not guarantee any specific result, accuracy, or fitness of AI outputs for your purposes.

9. Billing & Payments

Genlobe bills you, the Tenant, for your use of the platform ("Platform Fees") through Genlobe's own payment processor. You agree to pay all applicable Platform Fees and any taxes associated with your use of the Service. Fees are charged on the basis described at the time of purchase or in your plan, and plan changes take effect as described at the time of the change. Except as expressly stated in these Terms or required by law, Platform Fees are non-refundable.

Each of your Organizations handles its own billing to its own end-users through its own Stripe account. Genlobe is NOT the merchant of record, payment processor, or party to transactions between a Tenant/Organization and that Organization's end-users. You, the Tenant, are solely responsible for your end-user billing, including pricing, invoicing, taxes, refunds, chargebacks, disputes, and all consumer-protection and other obligations arising from your relationship with your end-users. You are responsible for compliance with Stripe's terms in connection with your own Stripe account.

10. Third-Party Services

The Service relies on sub-processors and may integrate with third-party services, products, and providers. The third-party providers we engage to process data on our behalf are listed on our Sub-processors page. Your use of any third-party service is governed by that third party's own terms and policies, and we are not responsible or liable for third-party services or for any act or omission of a third party.

11. Suspension & Termination

You may stop using the Service and close your account at any time. We may suspend, restrict, or terminate your access to all or part of the Service, with or without notice, if you breach these Terms or our Acceptable Use Policy, fail to pay Platform Fees when due, or where we reasonably believe suspension or termination is necessary to protect the Service, other users, or third parties, or to comply with law. Where reasonably possible, we will provide notice and an opportunity to cure; for serious violations we may act immediately.

Upon termination, your right to access and use the Service ends. We will make commercially reasonable efforts to provide you a limited window to export your Customer Content before deletion, after which we may delete it in accordance with our standard practices and applicable law. Provisions that by their nature should survive termination — including ownership, accrued payment obligations, disclaimers, limitations of liability, and indemnification — will survive.

12. Disclaimers

The Service is provided "AS IS" and "AS AVAILABLE". To the maximum extent permitted by applicable law, Genlobe disclaims all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, error-free, or that any outputs will be accurate or reliable.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Genlobe and Kleio Technology will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to these Terms or the Service, whether based in contract, tort, or any other legal theory, even if advised of the possibility of such damages.

To the maximum extent permitted by applicable law, the total aggregate liability of Genlobe and Kleio Technology arising out of or related to these Terms or the Service will not exceed the total amounts you paid to Genlobe for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.

14. Indemnification

You agree to defend, indemnify, and hold harmless Genlobe, Kleio Technology, and their officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your Customer Content, your use of the Service, your breach of these Terms, or claims brought by your end-users or other third parties in connection with the products you build on the Service.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules. You agree that the exclusive venue for any dispute arising out of or related to these Terms or the Service will be the state or federal courts located in Florida, and you consent to the personal jurisdiction of those courts.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice — for example, by posting the updated Terms with a new "Last updated" date or by notifying you through the Service. Your continued use of the Service after the changes take effect constitutes your acceptance of the updated Terms.

17. Contact

Genlobe is a product of Kleio Technology, based in West Palm Beach, Florida, USA. For questions about these Terms, contact us at info@kleiotechnology.com. To report abuse or acceptable-use concerns, contact abuse@genlobe.ai.